Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers as they stretch over time.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Are your leather products sustainably sourced?
Yes, Shoe Gallery partners with Gold-Rated tanneries that prioritize water conservation and ethical sourcing practices to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated automatically at checkout based on your location.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your package directly through the 'Order Status' page on our website.